Mail
Online Service
After-sale service policy
1. 18 months for free warranty
We provide free technical service and warranty within 18 months from the purchased date.
2. Provide life-time compensable products service
3. Efficient telephone and network technical support services Please feel free to contact us if any questions.
3.1 Service call:+86-(0)755-26984485;
3.2 Email: encvfd@encvfd.com
3.3 Online service
4. Out of warranty if following situations occur during warranty period
4.1 Customer uses the inverter in wrong way without referring to the manual instructions;
4.2 Products broken during transportation or caused by external force;
4.3 Failure caused by self-repairing and refitting without permission.
4.4 Failure caused by non-normal used;
4.5 Bad environment lead to products broken;
4.6 Failure caused by earthquake, fire disaster, thunderstrike, unwonted voltage and some other nature disaster;
4.7 Lost,broken and unrecognized of nameplate, logo and serial number;
